Privacy Policy

Introduction

Emvisage Pty Ltd (ABN 94 605 744 545), referred to as "Emvisage," "we," "our," or "us," is committed to protecting the privacy of our clients, employees, and stakeholders. This Privacy Policy outlines how we collect, use, disclose, and manage personal information in accordance with the Privacy Act 1988 and the Australian Privacy Principles (APPs).

Emvisage is committed to protecting the privacy and security of the personal information we collect and process. By providing Personal Information to us, you consent to our collection, use and disclosure of your Personal Information in accordance with this Privacy Policy and any other arrangements that apply between us.

Collection of Personal Information

Emvisage may collect the following types of personal information from our customers, software users employees, prospects and individuals:

• Contact information: name, address, email, phone number
• Property information: equipment photos, barcodes, installation/job photos
• Technical certifications and related information: certification and/or qualification evidence, expiry dates
• Location or physical location information: address or device location when you are using Emvisage to take photos, only if you have given your permission to identify your location
• Usage data: IP address, browser type, pages visited on our website
• Login and verification details: this may include login and verification details about usernames, passwords, or other information required for you to access our software.

We collect this information directly from you, or indirectly through your use of our services.

Purpose for Collection of Personal Information

We may hold and use your Personal Information to provide services to you;

• operate, protect, improve and optimise our website, services, business and our users’ experience, such as to perform analytics;
• send you service, support and administrative messages, reminders, technical notices, updates, security alerts, and information requested by you; provide you with information about new services provided by Emvisage that may be of interest or relevant to your organisation;
• comply with our legal obligations, resolve any disputes that we may have with any of our users, and enforce our agreements with third parties.

Use and Disclosure of Personal Information

We may use and disclose personal information for purposes including:

• Internal business operations: For operations purposes within Emvisage
• Third party suppliers and service providers (including providers for the operation of our cloud hosting services, websites and/or our business or in connection with providing our services to you);
• Legal Requirements: To comply with legal obligations or respond to lawful requests from authorities.
• Business Transfers: In connection with mergers, acquisitions, or asset sales.

We do not sell personal information to third parties.

Security of Personal Information

We take reasonable steps to protect personal information from unauthorized access, disclosure, alteration, and destruction. Measures include:

• Physical Security: Secure storage of physical records
• Technical Security: Encryption, firewalls, and secure servers
• Administrative Security: Access controls and staff training

Communications and Marketing

We may use your Personal Information to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving these communications by following the unsubscribe link or instructions provided in any email we send or by contacting us.

Data Transfer/Data Location

Emvisage may hold your information on computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.

We may disclose your Personal Information overseas to our service providers who assist us in providing services to you. If we do so it will be for the purposes of providing services to our customers and our service providers.

If you are located outside Australia and choose to provide information to us, please note that we transfer the information, including Personal Information, to Australia and process it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

Cookies Policy

Cookies are small text files that are placed on your device by a web server when you access our Platform. We use cookies to identify your access and monitor usage and web traffic on our Platform to customise and improve our products and services.

We use both persistent cookies and session cookies. A persistent cookie stays in your browser and will be read by us when you return to our Site or a partner site that uses our services. Session cookies only last for as long as the session lasts (usually the current visit to a website or a browser session).

We use the following types of cookies:

Data Access and Correction

You have the right to access and correct personal information held by us. To request access or correction:

Please contact us at privacy@emvisage.com or submit any written request to:

Emvisage
Level 15 470 Collins Street, Melbourne
Attn: Privacy Officer
We may require verification of identity before processing your request.

Data Retention

We will retain personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. When no longer needed, we will securely destroy or de-identify the information.

Complaints

We take your privacy seriously. If you have any concerns, or you think your Personal Information is inaccurate or has been handled in a way that doesn’t comply with the Australian Privacy Principles, please send an e-mail to privacy@emvisage.com.

Once we receive your complaint, we will be in touch to let you know how long it might take us to investigate. We will regularly update you as to the progress of your complaint. If you aren’t satisfied with our response, you may contact the Office of the Australian Information Commissioner. You can also find more information about privacy rights and the Privacy Act 1988 on the Office of the Australian Information Commissioner's website at www.oaic.gov.au.

Updates to this Privacy Policy

We may update this Privacy Policy from time to time.

Contact Us

Emvisage
L15 470 Collins Street, Melbourne
privacy@emvisage.com